Refund and Return Policy
Your Satisfaction Guaranteed
At Bonalpha LLC, we stand behind every product we sell. If you’re not completely satisfied with your purchase, we make returns and refunds simple and stress-free.
Easy Return Process
🔄 30-Day Return Window: Request a return within 30 days of delivery
📦 Free Return Shipping: We provide a prepaid return label for all U.S. orders
💯 Full Refund Guarantee: Get 100% of your money back (excluding original shipping)
Return Conditions
To qualify for a return:
✔ Item must be unworn, unwashed, and in original condition
✔ Original tags must still be attached
✔ Must include original packaging
How to Initiate a Return
- Contact our team at returns@bonalpha.store with your order number
- We’ll email you a prepaid return shipping label
- Pack your item securely and attach the label
- Drop off at any UPS location
Refund Processing
💰 Refund Method: Original payment method
⏱ Processing Time: 3-5 business days after we receive your return
📧 Notification: You’ll receive email confirmation when your refund is issued
Exchanges
Need a different size or color? Simply:
- Return your original item following the process above
- Place a new order for the item you want
Damaged or Defective Items
If you receive a damaged or defective product:
📷 Send photos to support@bonalpha.store within 7 days of delivery
🚚 We’ll arrange free return shipping and send a replacement immediately
“The easiest return process I’ve ever experienced – got my refund before I even checked my email!”
- Michael T., satisfied customer
Questions? Contact our friendly support team:
📧 support@bonalpha.store
📞 (012) 345-6789
Shop with confidence at bonalpha.store