Asked Questions (FAQ)
Frequently Asked Questions (FAQ) – Bonalpha LLC
1. General Questions
Q: What products does Bonalpha LLC offer?
A: We specialize in premium-quality t-shirts for both men and women, including:
- Men’s French, Long Sleeve, and Short Sleeve
- Women’s French, Long Sleeve, and Short Sleeve
Q: Where is Bonalpha LLC based?
A: We are located at 30 N Gould St Ste R, Sheridan, WY 82801, USA.
Q: Do you ship internationally?
A: Currently, we ship within the United States. Stay tuned for updates on international shipping!
2. Orders & Shipping
Q: How long does shipping take?
A: Processing time is 1–3 business days, and delivery typically takes 3–7 business days within the U.S.
Q: What shipping carriers do you use?
A: We partner with USPS, UPS, and FedEx for reliable delivery.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking number via email.
Q: What if my order is delayed?
A: Delays can happen due to high demand or carrier issues. If your order is taking longer than expected, contact us at info@bonalpha.store.
3. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery, provided items are unworn, unwashed, and in original packaging.
Q: How do I initiate a return or exchange?
A: Email us at info@bonalpha.store with your order number and reason for return. We’ll guide you through the process.
Q: Are refunds issued for sale items?
A: Sale items are final sale unless there’s a defect or error on our part.
4. Payments & Discounts
Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay.
Q: Do you offer discounts or promotions?
A: Yes! Subscribe to our newsletter or follow us for exclusive deals.
Q: Is my payment information secure?
A: Absolutely. We use SSL encryption and trusted payment gateways for safe transactions.
5. Sizing & Product Care
Q: Where can I find size charts?
A: Check our product pages for detailed sizing guides.
Q: How should I wash my Bonalpha t-shirts?
A: For best results, machine wash in cold water and tumble dry on low. Avoid bleach.
Still Have Questions?
Reach out to us at info@bonalpha.store or call 0123456789. We’re happy to help!